Healthcare Conflict Management, LD.2.40

Conflict is a common occurrence, even within the best run organizations. It can be a productive way to get better resolutions to real problems. Yet in the healthcare setting, poorly managed conflict regarding accountabilities, policies, practices, and procedures has the potential to threaten the safety and quality of care.

conflict management workshop for hospitals LD.2.40

Introducing Beyond the Rock and the Hard Place: How to Deal with Conflict More Effectively, our popular keynote and workshop regarding conflict negotiation. Participants gain practical insights to more easily manage, or even avoid, future conflicts.

One leader says Zig. The other says Zag. No compromise in sight, but the risk of fallout from the conflict continues to grow. Conflict is an inevitable issue when people are involved. We don't have to enjoy conflict but our ability to successfully deliver safe and quality care can depend on how we navigate conflict.

I learned new techniques for dealing with conflict.

Great investment of time!

Becky

We invite you to bring this learning in-house as either a keynote for a leadership meeting or as a workshop for training your employees. Participants will discuss real world conflict, including conflict handling modes that can help get beyond the typical ways we may naturally approach conflict situations. You will learn specific skills for how to walk through a conflict, along with insights on how to make sure the conflict discussion doesn't fuel yet additional conflict. For hospitals, this workshop can be a key component of your strategy to comply with the Joint Commission Leadership Standard LD.2.40.

Want to personalize the session even more? Have your participants take the Thomas-Kilmann Conflict Mode Instrument. By combining the personalized insights of this assessment with your workshop or keynote, participants will walk away with even richer insights and skills to more effectively manage conflict.

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Take the learning to your entire organization by adding a site license of our e-learning version of the workshop. Everyone in your facility can get access to the terms, concepts, and skills for one low price. All they need is access to a computer and the internet and your entire organization can reap the benefits of managing conflict more effectively.

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By the end of this session, participants will be able to:

	Describe more accurately what conflict is
	Name the five conflict handling modes
	Describe situations where each conflict handling mode applies
	Identify skills that are important to develop to effectively use each conflict handling mode
	Plan how to negotiate a conflict situation using the "DISARM" process
	Identify the difference between positional and personal power, and how they relate to managing conflict
	Describe pitfalls that can occur during conflict situations, and strategies to deal with them
	Explain what collateral conflict is and how to deal with it

Here are popular options for bringing this session into your facility:

	Hour long keynote for a leadership meeting, offsite retreat, or organizational gathering.
	Half-day workshop for 15-20 participants
	Combine either of those options with the Thomas-Kilmann Conflict Mode Instrument.
	Follow-up the session with our e-learning version of the workshop to allow participants to review the principles at any time.

Do you have a question about this workshop? Want to find out about available dates or pricing? Contact us today! We will explore your needs to see how we can help you achieve your goals of improving the way conflict is managed in your facility.