Healthcare Conflict Management, LD.2.40

As recognized in The Joint Commission Standard LD.2.40, conflict can be a common occurrence in well-functioning organizations. It can even be a productive part of coming to better decisions and solutions. However, conflict that is not effectively managed can threaten the quality and safety of health care. It can lead to reduced employee morale and turnover. A key responsibility for organizational leaders is to have processes in place to manage conflicts--among leaders and throughout all levels of the organization.

 

The Institute for Leadership Excellence & Development Inc. has helped organizations around the world improve their ability to manage conflict. Whether you are seeking to comply with the Joint Commission Standard LD.2.40 or simply want to invest in this critical skill set for your employees, we have solutions to help you and your organization improve your ability to manage conflict more effectively.

Bring Andy to your facility for an onsite workshop. We can customize a conflict management workshop to your specific needs.. Also, check out the e-learning version of our conflict management workshop. You can provide expert knowledge and skills to your entire organization, allowing everyone to understand the same terms and processes, all for a very reasonable price.
What is your normal style for handling conflict? Which styles do you over-use? Under-use? The Thomas-Kilmann Conflict Mode Instrument provides personalized insights into how you and your organization manages conflict.